Frequently Asked Questions
Everything you need to know about our luxury fragrance collections.
Where does Maison Asrar ship to?
We currently offer worldwide shipping. Delivery times vary by region, typically ranging from 3-7 business days for international orders.
Are your fragrances authentic and original?
Yes, Maison Asrar is a premium fragrance house. All our products are 100% authentic, original creations developed by expert perfumers using high-quality ingredients.
What is your return policy?
We accept returns within 14 days of delivery, provided the perfume remains in its original, unopened, and sealed packaging for hygiene and safety reasons.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized secure payment gateways depending on your shipping destination.
How should I store my Maison Asrar perfumes?
To preserve the integrity of the scent, store your bottles in a cool, dry place away from direct sunlight and extreme temperature fluctuations.