Returns & Exchanges
At Maison Asrar, we strive to ensure your complete satisfaction with every purchase. If you are not entirely pleased with your order, you may return or exchange eligible items within 30 days of delivery provided they remain in their original, unopened packaging.
Initiate Your Request
Contact our dedicated customer support team via email or our online portal with your order number and the reason for the return to receive a Return Authorization.
Prepare the Package
Securely pack the items in their original product packaging and shipping box, ensuring all seals are intact and including a copy of your original invoice.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, or arrange for a scheduled pickup.
Receive Your Refund
Once our warehouse inspects and approves the returned items, your refund will be processed to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing